Refund policy

RETURN & EXCHANGE POLICY

At Nishk Jewellery, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we're here to help.

RETURNS & EXCHANGES

You have 28 days from the date of delivery to return or exchange your item for a refund or replacement.

To be eligible for a return or exchange, your item must meet the following conditions:

• Items must be unworn, unused, and in their original condition

• Items must be in their original packaging with all tags attached

• Items must be accompanied by proof of purchase

ITEMS THAT CANNOT BE RETURNED

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or defective:

• Earrings (including studs, hoops, and drop earrings)

• Pierced jewellery

HOW TO START YOUR RETURN

1. Visit our order page within 28 days of receiving your order

2. Select the item(s) you wish to return and provide a reason for your return

3. Print your return confirmation and include it with your package

4. Package your item(s) securely in the original packaging where possible

5. Send your return to the address provided in your return confirmation

RETURN POSTAGE

Return postage is the customer's responsibility unless the item received is faulty, damaged, or incorrect.

We strongly recommend using a tracked and insured postal service (such as Royal Mail Signed For or Special Delivery) as we cannot be held responsible for items lost in transit. Please retain your proof of postage until your return has been processed.

PROCESSING YOUR RETURN

Once we receive your returned item, we will inspect it and notify you via email that we have received your return. We will then process your return within 5-7 working days.

If your return is approved, your refund will be processed and automatically applied to your original method of payment within 5-10 working days.

If your return is not approved (for example, if the item shows signs of wear or is not in its original condition), we will contact you and may return the item to you at your expense.

EXCHANGES

If you wish to exchange an item for a different size, colour, or style:

1. Start your exchange via our Return Centre

2. Return your original item following the process above

3. Once we receive and inspect your return, we will send you the replacement item

4. A small shipping fee may apply for sending the replacement item, which will be confirmed before dispatch

5. If the replacement item is of a different price, we will either refund the difference or request additional payment

FAULTY OR DAMAGED ITEMS

If you receive a faulty, damaged, or incorrect item, please contact us immediately at jewellerynishk@gmail.com with:

• Your order number

• A description of the fault or damage

• Clear photographs showing the issue

We will arrange for a replacement to be sent to you at no additional cost, or provide a full refund including return postage costs. In these cases, we will provide a prepaid return label or reimburse your return postage costs.

LATE OR MISSING REFUNDS

If you haven't received your refund within 10 working days of us confirming your return has been processed:

1. Check your bank account again

2. Contact your credit card company - it may take some time before your refund is officially posted

3. Contact your bank - there is often some processing time before a refund is posted

4. If you've done all of this and still have not received your refund, please contact us at jewellerynishk@gmail.com

EXCLUSIONS

The following circumstances are not covered by our return policy:

• Items returned after 28 days from delivery

• Items that show signs of wear, damage, or alteration

• Items without proof of purchase

• Items purchased from third-party retailers (please refer to their return policy)

• Sale items marked as "Final Sale" (unless faulty)

CANCELLATIONS

You have the right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations 2013. This does not affect your 28-day return window. To cancel your order, please contact us at jewellerynishk@gmail.com or use our Return Centre.

YOUR CONSUMER RIGHTS

This return policy does not affect your statutory rights under UK consumer protection law. If an item is faulty or not as described, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

For more information about your consumer rights, please visit the Citizens Advice website at www.citizensadvice.org.uk

If you have any questions about our Return & Exchange Policy, please contact us:

Email: jewellerynishk@gmail.com